Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

• Complimentary UK ground shipping within 1 to 7 business days on orders of £50 or above
• Two day processing (business days)
• Next-day and Express delivery options also available
• See the delivery FAQs for details on shipping methods, costs and delivery times

LUXX accepts the following payment methods:

• Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
• LUXX features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
• PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Refunds are generally not issued on customized, perishable goods due to Health & Safety regulations, with exception to individual case. Approved refunds will be charged back to the original form of payment used for purchase. Items mesy be returned within 14 days of their original shipment date in same as new condition to be be eligible for a refund or store credit. 

Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.