Track My Order

 

 

TRACK YOUR DELIVERY

You can track your order through the Royal Mail tracking tool:

https://www.royalmail.com/track-your-item#/ 

Royal Mail will update the status when they receive the item and when the shipment is delivered. You will not be able to view live tracking details during the journey process - only after it is completed.

 

DELIVERIES TO EUROPE

Due to EU's new customs system there can be delays to shipments to European countries.

Tracking details are updated when delivery leaves the UK and when it reaches the final destination. Tracking is not updated during the actual delivery process. If the tracking shows only partial information it means the shipment is still in process. It does not mean that the delivery is lost.

 

CUSTOMS

International deliveries may be subject to import duties, taxes and fees*. For orders placed on our website, there may be additional local duties and taxes that are out of our control.

For items to be exported, the carriage charge covers packaging and delivery only.

Failure to pay import fees can cause the loss of your goods. We do not refund or credit shipments where import taxes have been ignored/rejected. 

*If your order is to the US and is less than $800, you won't incur any additional duty costs on your delivery.


DELIVERY TIMES

Customs may inspect goods prior to delivery, which may cause delays. Please provide a valid recipient telephone number to avoid any further delays. This number may be required by local customs and delivery agents.

 

CONTACT ROYAL MAIL

In case you experience extensive delays, please contact Royal Mail for further information and don't forget to provide your tracking number in your enquiry:

https://personal.help.royalmail.com/app/contact